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Shipping Policy


We take great pride in our ability to deliver Orders faster than our competitors. Here are general principles that we follow in how we handle shipping your Order. This Shipping Policy only applies to Products purchased online through www.axxel.biz. 

Orders shipped within Singapore are usually delivered to you within 3, 7, or 15 days, depending on the Product and if any additional services, including any customization or decoration, were selected for such Product. We’ll do everything we can to deliver your Order within these windows, but occasionally, delays will arise, and when they do, we’ll try and remedy them as soon as practically possible.  

Expected arrival days are clearly indicated for each Product and your Order at the time of making a purchase. You also have the option to pick-up your Order at our warehouse at the time of making a purchase. 

If you have questions about the shipping of your Order or in general, please contact our customer service team at +65 93832729 or email enquiry@axxel.biz, and we’ll get back to you shortly.  

Terms & Conditions 

Axxel Marketing Pte Ltd (“Axxel”) may, in its sole discretion, sub-contract the actual supply of your Order to any Third Party (a “Service Partner”). Axxel shall notify you of the identity of such Service Partner.  

Unless otherwise expressly agreed, we’ll deliver your Order to the location you specify within Singapore only. If you require delivery outside of Singapore, please contact our customer service team at +65 93832729 or email enquiry@axxel.biz, and we’ll get back to you shortly. 

If required, you shall pay for or reimburse Axxel for all charges Axxel reasonably incurs in making such delivery, including customs clearance, export or import duties, shipping charges, and insurance, subject to any alternative arrangement offered by Axxel from time to time.  

Axxel may invoice you for such sums at the same time as Axxel invoices you for the relevant Products being purchase, and you shall pay the sum stated on such invoice to Axxel at the same time as you pay for the purchase price for the Products, failing which Axxel may, in its sole discretion, reject such Order or withhold shipping of such Order until such time that it receives full payment.  

You may at the time of purchase request in writing that Axxel deliver your Order through any options available on the web or in the form of expedited or express carrier, and Axxel shall use reasonable efforts to comply with your request. In such a case, you will likewise bear all reasonable charges incurred by Axxel in engaging such expedited or express carrier.  

Delivery times are dependent on the location of delivery and will be as stated on Axxel website at the time of making such purchase and subject to the efforts of the designated carrier, which is outside of Axxel’s control and hence delays in the delivery of an Order shall not entitle you to: 

  • refuse to accept delivery of the Order; 

  • claim damages; or 

  • terminate the Order. 

Axxel shall have no liability for any failure or delay in delivering an Order to the extent that such failure or delay is caused by your failure to comply with its obligations under these Shipping Terms & Conditions. 

You agree that for any Order, Axxel shall deliver the required quantity of Products ordered, as per the relevant Order you confirm. In the event of any shortage in the quantity of Products supplied, you shall reserve the right to request Axxel to replenish the quantity shortfall. Axxel will discuss with you and deliver the required items within the stipulated timeframe you approve. In the event that the shortfall is due to unforeseen circumstances and Axxel is unable to deliver the quantity shortfall, Axxel shall notify you, and you and Axxel shall discuss on the solution for the shortage, which includes, but not limited to, Axxel having to issue a Credit Note for the shortage of Products or Axxel having to source and propose the next best alternative Product to replenish the shortage. You reserve the right to reject the Order for any non-compliance of specifications.  

You may be requested to issue (or procure that there is issued, as the case may be) to Axxel in a timely manner such information, papers or documentation as Axxel shall require to effect prompt delivery in accordance with these Shipping Terms & Conditions.  

Consumer Law 

These Shipping Terms & Conditions gives you specific legal rights, and you may have other rights that vary by your country, province or state, as applicable. Other than as permitted by law, Axxel does not exclude, limit or suspend other rights you may have. For a full understanding of your rights, you should consult the laws of your country, province or state, as applicable. 


These Shipping Terms & Conditions may be translated into any other language. However, in the event of any inconsistency between the English language version and any translated versions, this English version will at all times prevail and take precedence. 


These Shipping Terms & Conditions applies only to the original purchaser of the Product and is non-transferable. These Shipping Terms & Conditions is only valid in the country where originally purchased. If the Product was shipped internationally by an Axxel reseller, the country of original purchase is the shipping point of the reseller. These Shipping Terms & Conditions is governed by and construed under the laws of the country in which the original Product purchase took place. No Axxel reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to these Shipping Terms & Conditions. If any term of these Shipping Terms & Conditions is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. 

Notices/Variations of the Terms and ConditionsThese Shipping Terms & Conditions is subject to change with or without notice and at the full discretion of Axxel, and these terms and conditions existing shall prevail and inure to you at the prevailing terms. It is your responsibility to review these terms and conditions periodically for updates and changes. Any claims you make under these Shipping Terms & Conditions following any changes indicates your acceptance and agreement to the revisions. As long as you comply with these terms and conditions, Axxel grants you a personal, non-exclusive, non-transferable, and limited privilege to claim the benefits of these Shipping Terms & Conditions.


Effective as of 1 September 2019.